Policies & Terms
Please review our policies and terms before placing an order, requesting a quote, registering for training, or submitting information through our website.
1. Payment Policy
A minimum of 75% of the total cost must be paid before production begins.
For orders being picked up or collected, the remaining balance must be paid before or at the time of collection.
For delivery orders, the remaining balance must be paid in full before the order is dispatched.
For any form of fashion training
- Full payment must be made before start of class or section.
2. Refund Policy
At Aprils Signature, every order is custom-made or made-to-order with care and attention to detail. For this reason, we encourage customers to review all order details carefully before confirming their orders.
The 75% deposit paid before production begins is non-refundable once production has started.
If a customer chooses to cancel an order before production begins, any refund will be considered on a case-by-case basis, depending on any costs already incurred.
Refunds will not be issued for changes of mind after production has commenced.
If an item is found to have a genuine workmanship defect, customers should contact us within 48 hours of receiving the item so we can assess the issue and provide an appropriate solution, which may include alterations, repairs, or another suitable remedy where applicable.
Refunds do not apply to issues arising from incorrect measurements or information provided by the customer.
Customer satisfaction is important to us. We encourage all customers to communicate any concerns as soon as possible so that we can work together to find a fair and satisfactory solution.
For any form of training
Payments made are not refundable or transferrable as such, prospective trainees must do their due diligence and be certain of taking the class before any payment is made.
3. Delivery & Collection Policy
At Aprils Signature, every item is custom-made or made-to-order. Completion and delivery times vary depending on the design, order complexity, and current workload.
Customers will be informed of the estimated completion date after their order has been confirmed.
Customers who choose pickup/collection will be notified when their order is ready.
For delivery orders, dispatch will be arranged after the order has been completed and the outstanding balance has been paid in full.
Delivery charges, where applicable, will be communicated before dispatch.
While we make every effort to meet agreed timelines, unforeseen circumstances may occasionally cause delays. In such cases, customers will be informed promptly.
We also encourage customers to provide accurate delivery information to ensure a smooth delivery process.
4. Privacy Policy
At Aprils Signature, we value your privacy and are committed to protecting your personal information.
Any information you provide through our website, including contact forms, quote requests, training applications, and order enquiries, is used solely to provide our services and communicate with you regarding your request.
The information we may collect includes:
- Name
- Phone number
- Email address
- Delivery or pickup details
- Measurements
- Uploaded garments photos or mockups
- Any other information you may choose to provide
Your personal information will not be sold, rented, or shared with third parties except where necessary to provide our services or where required by law.
We take reasonable steps to keep your information secure and use it only for legitimate business purposes.
If you have any questions about how your personal information is used, please contact us and we will be happy to assist you.
By using our website and submitting your information, you agree to the terms of this Privacy Policy.
This button should be clicked for agreement.
Frequently Asked Questions
Do you make custom designs?
Yes. Aprils Signature specialises in custom and made-to-order fashion tailored to customers’ preferences.
Can I provide my own design or mock-up?
Yes. Customers can provide their own designs, mock-ups, or inspiration images where available.
Do you offer practical fashion training?
Yes. We offer practical fashion training programmes and specialty classes designed to build real fashion skills.
How much deposit is required?
A minimum of 75% of the total cost is required before production begins.
How long does production take?
Turnaround time varies depending on the design, order complexity, and workload. An estimated completion date will be communicated after confirmation.
Do you deliver outside Winneba?
Yes. We offer delivery across Ghana.
How do I register for training?
Prospective trainees can register through the Training Registration Form available on the website.
Ready to bring your ideas to life?
Whether you're ordering a custom outfit, looking for professional embellishment services, or enrolling in a training programme, Aprils Signature is here to help.
